A letter from our CEO

We recognise that ESG is not just a corporate responsibility – it is fundamental to our long-term success and industry leadership.
Raphael Erb, CEO
The rapid acceleration of technology brings both opportunities and responsibilities - balancing innovation with ethical considerations, data privacy with transparency, and growth with sustainability.
As trusted advisors, we enhance our clients’ ESG strategies with sustainable IT solutions, energy efficiency, data security, governance, and digital inclusion to meet regulations and drive responsible innovation. Our FinOps offering helps organisations manage cloud investments, while Cloud Sustainability reduces the environmental impact of digital technologies and operations.
In an industry powered by energy-intensive data centres, we must also take action within our own operations to minimise our carbon footprint. For society and our employees, we promote diversity, equity, inclusion and belonging to ensure fair and bias-free recruitment, policies and processes. Additionally, as cybersecurity threats and regulatory scrutiny increase, strong governance frameworks are critical to maintaining trust and protecting our customers.
2024 was a pivotal year for SoftwareOne. We announced the acquisition of Crayon and implemented a global go-to-market transformation, allowing us to better align with client needs and optimise our services. Additionally, we have seen changes to leadership and our Board of Directors. We expect these changes to lead us into a new chapter of growth, with a strong emphasis on innovation, sustainability, and responsible governance.
Looking ahead, we are preparing for the Corporate Sustainability Reporting Directive (CSRD), which will take effect in the 2025 reporting year. Our ESG team is actively integrating the European Sustainability Reporting Standards (ESRS) into our reporting processes to enhance transparency and compliance. We are implementing advanced data management systems to ensure we can accurately report on all relevant sustainability metrics, guided by our double materiality assessment. These efforts position us to meet and exceed regulatory requirements while strengthening our sustainability commitments.
At SoftwareOne, we recognise that ESG is not just a corporate responsibility – it is fundamental to our long-term success and industry leadership. This report outlines our progress, challenges and commitments as we strive to be a business that benefits both people and the planet. SoftwareOne’s journey towards a more sustainable future is a collective effort. We are grateful for the dedication of our employees, the trust of our clients and partners, and the support of our stakeholders as we continue to advance our ESG initiatives.
Yours sincerely,

Raphael Erb
CEO