Annual Report 2025

Interests and views of stakeholders

We engage with internal and external stakeholders on a range of topics including business and ESG strategies and marketplace offerings.

Active listening and regular dialogue yield valuable insights into our stakeholders’ views, concerns and expectations. Attuning SoftwareOne’s business model, strategy and ESG approach to these insights supports our commercial and sustainability efforts.

Employees who work directly with our stakeholders understand their views and how these views relate to our business model and strategy.

Information about stakeholder involvement in our 2025 DMA appears in the Double materiality assessment section in ESRS 2.

Internal stakeholders

SoftwareOne engages with employees and other internal stakeholders through:

• Global, regional and local channels and formats, directed at specific populations according to their communications and informational needs
• Email updates and newsletters
• Our intranet portal
• Annual employee engagement survey and quarterly integration surveys, as well as frequent pulse checks
• Various in-person or virtual town halls, update calls, office hours, Q&A sessions, or topic-specific knowledge sessions
• Our internal social media platform Viva Engage
• Visual channels such as desktop lockscreens

Engagement with employees contributes to a motivated and productive workforce whose views and concerns are addressed, and whose actions are aligned with the business strategy.

Corporate functions and business areas engage with the Board of Directors (BoD) and Executive Board (EB) to ensure alignment on strategic imperatives. The Global ESG Team shares stakeholder views on sustainability-related topics with the BoD and EB as part of broader ESG updates, as described in the Sustainability governance section.

External stakeholders

We engage with a wide range of external stakeholders, including:

• Customers
  To understand their needs through direct dialogue, surveys (e.g., Voice of the Customer), our corporate website, and meetings.
• Software publishers, distributors, and cloud providers 
  To coordinate service delivery and strengthen partnerships.
• Local business partners and service providers
  To procure goods and services for maintaining smooth internal operations.
• Shareholders and research analysts
  To demonstrate SoftwareOne’s value creation and investment-worthiness via quarterly earnings presentations, annual reports, roadshows, and one-on-one meetings.
• Regulators
  To respond to formal requests and interact on compliance.
• Educational institutions
  For recruitment purposes.
• Industry platforms and associations
  To share information and find solutions to common challenges.